1. Membership Subscriptions
- New member accounts receive a 3-day free trial to experience the full platform before making a payment.
- Once a membership payment is settled, access is granted immediately for the selected plan duration.
- If your mobile money or payment account was debited twice for the same transaction or failed to unlock your membership due to a network interruption, our team will verify the reference and either credit your membership immediately or issue a refund of the duplicate charge.
2. Digital Products & Consultations
- Because digital guides, templates, and in-app PDF resources are unlocked immediately upon purchase, completed digital product purchases are generally non-refundable once accessed.
- For booked consultations, you may reschedule at least 24 hours in advance or request a refund if a session cannot be delivered.
3. How to Request Billing Assistance
To request a payment verification or refund review, contact our support team via Support Chat or email with your transaction reference, phone number, and date of payment.